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Saint Clare's Behavioral Health Services Wins National Improvement Award


01/03/2007

Respected National Customer Satisfaction Firm Recognizes Saint Clare's Largest Division with National Award 

MORRIS AND SUSSEX COUNTIES, NJ As further testament to its commitment to provide comprehensive mental health services, Saint Clare's Health System is proud to announce that Saint Clare's Behavioral Health Services (BHS), one of the state's leading providers of comprehensive mental health services, has been awarded a 2006 Compass Award from Press Ganey Associates for its Inpatient Behavioral Health Services. Press Ganey is a nationally recognized company that partners with healthcare facilities to measure the level of customer satisfaction and improve the quality of healthcare delivery.  

More than one-third of the nation's inpatient hospitals currently contract with Press Ganey. The company's databases are the largest in the industry, and allow facilities nationwide to benchmark their results against peer organizations. The Compass Award recognizes facilities that show the most improvement over two years in overall patient/resident satisfaction. Behavioral Health Services is just one of only 3 facilities in the Inpatient Behavioral Health category to receive this honor, and one of 44 total facilities across the country receiving awards this year.  

"As an organization that is committed to patient satisfaction and quality management, it is gratifying to see that our efforts have resulted in high Press Ganey satisfaction scores," says Jean Zaccone, Vice President of Behavioral Health and Chief Nursing Officer for Saint Clare's Health System. "It is a credit to our staff, clinicians, and support teams for ensuring that those with mental health problems receive the best care and counseling available."  

Dr. Melvin F. Hall, President and Chief Executive Officer of Press Ganey noted, "We are proud partners in patient satisfaction with Saint Clare's Behavioral Health Services. Their dedication to continuous improvement serves as a model for all." 

Saint Clare's offers a wide range of inpatient and outpatient behavioral health services for children, adults and families. Saint Clare's Behavioral Health Services are provided through Saint Clare's Hospital/Boonton and Saint Clare's Hospital/Denville (psychiatric emergency), or through behavioral health centers and outpatient locations in Denville, Cedar Knolls, Budd Lake and Sussex. For more information on any behavioral health programs or service locations, call the toll-free, Behavioral Health Services Central Access Helpline at 1-888-626-2111.  

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