Saint Clare’s Health System Earns Excellence Through Insight Award for Patient Satisfaction
Cancer Care at Saint Clare's Recognized for Outpatient Oncology
May 18, 2011
Saint Clare’s Health System recently received an Excellence through Insight patient satisfaction award in Outpatient Oncology from HealthStream Research, the research business group of HealthStream, Inc. and a leading provider of learning and research solutions for the healthcare industry. A formal presentation of the award was made during HealthStream’s customer Summit 2011 on May 5, 2011 in Nashville, Tennessee.
According to HealthStream Research, the Outpatient Radiation Oncology Services of Cancer Care at Saint Clare’s, located at Saint Clare’s Hospital/Denville, was awarded this honor for its commitment to excellence in patient care for performing well beyond industry standards. To qualify for this award, Saint Clare’s was required to have been a patient satisfaction-tracking client of HealthStream Research in 2010, scored in the 75th percentile or higher in the research, and surveyed a minimum of 100 patients. Saint Clare’s was chosen for receiving the highest ratings in Outpatient Oncology patient satisfaction of any of HealthStream’s hospital clients.
“We are honored to receive this award recognizing Saint Clare’s excellence in patient care and service,” said Leslie D. Hirsch, President and Chief Executive Officer of Saint Clare’s Health System. “We are committed to providing our patients with the highest quality service, and we are thrilled to be singled out in this way for providing extraordinary care.”
“Our staff at Cancer Care at Saint Clare’s is specifically trained to provide consistent and exceptional customer service,” added Deirdre Cahill, Saint Clare’s Health System oncology services director. “This award is a true testament of their dedication and hard work.”
Commenting on the awards, J. Edward Pearson, president of HealthStream Research, said “We applaud Saint Clare’s high-level commitment to excellence in healthcare – and we are pleased to recognize their achievement through our presentation of an Excellence through Insight award.”
For more information about Cancer Care at Saint Clare’s, visit www.saintclares.org/cancer or call 866-STCLARE (1-866-782-5273).
About Saint Clare’s Health System
Saint Clare’s Health System, which has served the healthcare needs of northwestern New Jersey residents since 1895, is the region’s premier provider of community-based healthcare and behavioral health services. Saint Clare’s operates hospitals in Boonton Township, Denville, Dover and Sussex Borough and other facilities located throughout Morris and Sussex counties. For more information about Saint Clare’s Health System, please visit www.saintclares.org. Saint Clare’s is part of Catholic Health Initiatives (CHI), a national nonprofit health organization with headquarters in Denver, Colorado. The faith-based system operates in 19 states and includes 73 hospitals; 40 long-term care, assisted- and residential-living facilities; two community health-services organizations; and home health agencies.
HealthStream is a leading provider of learning and research solutions for the healthcare industry, transforming insight into action to deliver outcomes-based results for healthcare organizations. Through its research products, healthcare executives gain valuable insight about patients’ experiences, workforce challenges, physician relations and community perceptions about their services. Through HealthStream’s learning solutions—which are used by approximately two million hospital-based healthcare professionals—healthcare organizations create safer environments for patients, increase clinical competencies of workforce and facilitate the rapid transfer of the latest knowledge and technologies. Based in Nashville, Tenn., HealthStream also has offices in Baltimore, Md., and Franklin, Tenn.