Saint Clare’s Invites Patients and Families to Improve the Patient Experience
December 16, 2010
Patient & Family Advisory Council
Saint Clare’s Health System is forming a Patient & Family Advisory Council to gather insights and ideas from patients and families on how the organization can improve quality, safety and the care experience for patients and their families.
“Our goal is to partner with patients and families, along with staff from our hospital, to identify practices, policies and safety initiatives that will benefit from patient and family input,” said Deb Regen, executive director of nursing at Saint Clare’s Health System. “While patient satisfaction and quality have always been a focus, we believe the Patient & Family Advisory Council will help us better understand what’s important to patients and their families and contribute to improved care.”
Safety and quality experts recommend that hospitals work with advisory councils to ensure that patients and families have access to tools and support for health care decision making. Other studies are showing a correlation between patient satisfaction and quality.
“A hallmark of the best hospitals across the country is the voice and perspective of patients and families,” added Regen. “We want our community to know that we’re listening and will act on input from the advisory council to make care better.”
About Saint Clare’s Health System
Saint Clare’s Health System, which has served the healthcare needs of northwestern New Jersey residents since 1895, is the region’s premier provider of community-based healthcare and behavioral health services. Saint Clare’s operates hospitals in Boonton Township, Denville, Dover and Sussex Borough and other facilities located throughout Morris and Sussex counties. For more information about Saint Clare’s Health System, please visit www.saintclares.org.